December 2, 2018

Five Things a CA Can Do to Increase Patient Retention

The Therapeutic Nature of Laughter

SECOND MILE SERVICE

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Five Things a CA Can Do to Increase Patient Retention

Patient retention is not only important for the health of the practice, but also for the health and wellness of the patient. Being a chiropractic assistant is much more than checking patients in and out, answering the phone, and scheduling appointments.

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The Therapeutic Nature of Laughter

People generally come to your clinic because they are in pain. They are frustrated, hurting, and need to know that someone has the tools to help assuage their pain. They need to be understood and taken seriously. Most importantly, they also want to be presented with a treatment plan and hope for recovery.

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SECOND MILE SERVICE

A 2018 article1 on customer experiences found that 86% of United States adults are willing to pay more for a better customer experience, and 73% said friendly customer service made them fall in love with a brand. It’s easy to forget the importance of outstanding customer service, but great businesses make it a priority.

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Tracy's Tips

Happy holidays, valued CA! You are so special, and you create the environment for the whole chiropractic office demonstrated in the wonderful editorial in this issue of The Chiropractic Assistant magazine! This month, you'll find articles by three expert women in the chiropractic field, who I am grateful to say that I know personally and whose tips can help grow your practice.

December2018